Privacy Policy

1. Introduction

puan77 ("we", "us", "our", "the Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information obtained from users ("you", "your", "User", "Member") of our online casino and sports betting platform serving Indonesian players. By registering an account or using puan77 services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.

This Privacy Policy applies to all information collected through puan77's website, mobile applications, customer support channels, and any related services. We reserve the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or service offerings. Material changes will be communicated via email or prominent notice on our platform. Continued use of puan77 services after any modification constitutes your acceptance of the updated Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

When you register a puan77 account, we collect the following personal information that you voluntarily provide:

• Identity Information: Full legal name as it appears on your Indonesian national ID card (KTP) or passport, date of birth, gender, and nationality.
• Contact Information: Email address, Indonesian mobile phone number, residential address including city and postal code.
• Account Credentials: Username and encrypted password for account access.
• Financial Information: Bank account details (account number, bank name, account holder name) for BCA, BRI, BNI, Mandiri, or other supported banks; e-wallet account information for OVO, DANA, or GoPay.
• Verification Documents: Scanned copies or photographs of identity documents (KTP, passport), proof of address documents, bank statements, or other documents required for KYC (Know Your Customer) compliance.
• Communication Records: Contents of your communications with our customer support team via live chat, email, WhatsApp, or in-app messaging.

2.2 Information Collected Automatically

When you use puan77 services, we automatically collect certain technical and behavioral information:

• Device Information: IP address, device type and model, operating system and version, browser type and version, screen resolution, device identifiers (IMEI, MAC address).
• Usage Data: Pages visited, features accessed, games played, bet history, deposit and withdrawal transactions, session duration, click patterns, referral sources.
• Location Data: General geographic location derived from IP address to verify Indonesian residency and comply with geo-restriction requirements.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance user experience, remember preferences, and analyze platform usage patterns.

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Processors: Transaction confirmation, payment method verification, and fraud detection data from banks, e-wallet providers, and payment gateways.
• Identity Verification Services: Results of identity document authentication checks performed by third-party KYC service providers.
• Fraud Prevention Services: Information related to suspicious activity patterns, risk scores, or connections to known fraudulent accounts.

3. How We Use Your Information

puan77 uses the collected information for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Create, maintain, and manage your puan77 account.
• Process deposits, withdrawals, and other financial transactions.
• Provide access to casino games, sports betting markets, and platform features.
• Display personalized content, game recommendations, and promotional offers.
• Maintain accurate transaction records and account balance information.

3.2 Compliance and Security

• Verify your identity, age (21+ requirement), and residency in Indonesia.
• Comply with KYC and anti-money laundering (AML) regulations.
• Detect, prevent, and investigate fraud, collusion, bonus abuse, and other prohibited activities.
• Enforce our Terms and Conditions and other policies.
• Protect the security and integrity of our platform and other users.
• Respond to legal requests, court orders, or regulatory inquiries.

3.3 Customer Support and Communication

• Respond to your inquiries, technical support requests, and complaints.
• Send transactional notifications regarding deposits, withdrawals, bonuses, and account status.
• Provide important service announcements, security alerts, and policy updates.
• Conduct customer satisfaction surveys to improve service quality.

3.4 Marketing and Promotions (With Your Consent)

• Send promotional emails about bonuses, tournaments, new games, and special offers.
• Display targeted advertisements based on your gaming preferences and activity.
• Invite you to participate in VIP programs, loyalty rewards, or exclusive events.

You may opt out of marketing communications at any time by clicking the unsubscribe link in promotional emails or adjusting your communication preferences in account settings. Opting out of marketing does not affect transactional communications necessary for service delivery.

3.5 Analytics and Platform Improvement

• Analyze usage patterns to understand player behavior and preferences.
• Identify technical issues, bugs, and areas for platform optimization.
• Develop new features, games, and services based on user feedback and data insights.
• Conduct A/B testing to improve user interface and experience.

4. How We Share Your Information

puan77 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: Banks, e-wallet platforms, and payment gateways that process deposits and withdrawals.
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and other licensed casino game suppliers.
• Identity Verification Services: KYC providers that authenticate identity documents and verify user information.
• Customer Support Tools: Live chat software, helpdesk platforms, and communication services.
• Analytics Providers: Services that help us understand platform usage and improve user experience.
• Cloud Infrastructure: Secure server hosting and data storage providers.

All service providers are contractually obligated to maintain the confidentiality and security of your information and may use it only for the specific purposes we authorize.

4.2 Legal Compliance and Protection

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requests.
• Enforce our Terms and Conditions and other agreements.
• Investigate suspected fraud, collusion, money laundering, or other illegal activities.
• Protect the rights, property, or safety of puan77, our users, or the public.
• Respond to claims that content or activity violates the rights of others.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share information with third parties when you explicitly consent to such sharing, such as when participating in co-branded promotions or connecting your account to social media platforms.

5. Data Security

puan77 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL (Secure Sockets Layer) encryption technology, the same standard used by banks and financial institutions.
• Secure Servers: Personal information is stored on secure servers located in protected data centers with physical access controls, surveillance, and environmental safeguards.
• Access Controls: Access to personal information is restricted to authorized employees and service providers who require it to perform their duties. All personnel with access to sensitive data undergo background checks and sign confidentiality agreements.
• Password Protection: Account passwords are stored using secure one-way hashing algorithms that prevent retrieval of plaintext passwords.
• Fraud Detection: Automated systems monitor transactions and account activity for suspicious patterns indicating fraud, collusion, or unauthorized access.
• Regular Audits: Our security practices and infrastructure undergo periodic security audits and vulnerability assessments by independent third parties.

Despite our security measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information using commercially reasonable means, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should report any suspected unauthorized access immediately.

6. Data Retention

puan77 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your active account plus 7 years after account closure to comply with financial record-keeping requirements and anti-money laundering regulations.
• Transaction Records: Deposit, withdrawal, and bet history retained for 7 years after the transaction date for tax, accounting, and regulatory compliance purposes.
• Identity Verification Documents: KYC documents retained for 7 years after account closure as required by anti-money laundering and customer due diligence regulations.
• Customer Support Communications: Live chat logs, emails, and support tickets retained for 3 years to maintain service quality records and resolve potential disputes.
• Marketing Consent Records: Records of consent and opt-out preferences retained indefinitely to ensure compliance with your communication preferences.

After the retention period expires, personal information is securely deleted or anonymized so that it can no longer be associated with you.

7. Your Privacy Rights

As a puan77 user, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request access to the personal information we hold about you. You can view your account information, transaction history, and communication preferences by logging into your account. For additional information not available through your account dashboard, contact customer support with your request.

7.2 Right to Correction

If your personal information is inaccurate, incomplete, or outdated, you have the right to request correction. You can update certain information directly in your account settings. For information that cannot be self-edited (such as name or date of birth), contact customer support with supporting documentation.

7.3 Right to Deletion

You may request deletion of your personal information by requesting account closure. Please note that we may retain certain information as required by law, to resolve disputes, enforce our agreements, or for legitimate business purposes. Deletion requests are processed within 30 days.

7.4 Right to Object

You have the right to object to certain processing of your personal information, including marketing communications and automated decision-making. You can opt out of promotional emails by clicking the unsubscribe link or adjusting your communication preferences in account settings.

7.5 Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. Contact customer support to request a data export.

To exercise any of these rights, contact puan77 customer support at [email protected] or through live chat. We will respond to your request within 30 days. Identity verification may be required to prevent unauthorized disclosure of your information.

8. Cookies and Tracking Technologies

puan77 uses cookies, web beacons, and similar tracking technologies to enhance user experience, remember preferences, and analyze platform usage. Cookies are small text files stored on your device that allow us to recognize you on subsequent visits.

8.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality including account login, session management, and security features. These cookies cannot be disabled without affecting core services.
• Performance Cookies: Collect anonymous usage data to analyze platform performance, identify technical issues, and improve user experience.
• Functionality Cookies: Remember your preferences such as language selection, display settings, and previously played games to provide a personalized experience.
• Marketing Cookies: Track your activity to deliver targeted advertisements and measure the effectiveness of promotional campaigns.

8.2 Managing Cookies

Most web browsers allow you to control cookies through browser settings. You can choose to accept all cookies, reject all cookies, or receive notification when a cookie is set. Please note that blocking or deleting cookies may affect platform functionality and prevent access to certain features. Refer to your browser's help documentation for instructions on managing cookies.

9. Third-Party Links

puan77 may contain links to third-party websites, including game provider sites, payment processor portals, or responsible gaming support resources. This Privacy Policy applies only to information collected by puan77. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

puan77 services are intended exclusively for individuals who are at least 21 years of age. We do not knowingly collect personal information from individuals under 21. If we discover that we have inadvertently collected information from someone under the legal gambling age, we will immediately delete the information and close the associated account. If you believe a minor has provided personal information to puan77, please contact us immediately at [email protected].

11. International Data Transfers

Your personal information may be transferred to and processed in countries outside Indonesia where our servers, service providers, or business partners are located. These countries may have data protection laws that differ from Indonesian regulations. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

12. Changes to This Privacy Policy

puan77 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or service offerings. The "Last Updated" date at the top of this page indicates when the Privacy Policy was last revised. Material changes will be communicated via email to the address associated with your account or through prominent notice on our platform at least 30 days before the changes take effect. Your continued use of puan77 services after any modification constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact puan77:

• Email: [email protected] (response within 4-12 hours during business days)
• Live Chat: Available 24/7 on every page of the platform (average response under 2 minutes)
• WhatsApp: +62 812 3456 7890 (24/7 availability for urgent privacy concerns)

We are committed to resolving privacy concerns promptly and fairly. If you believe we have not adequately addressed your concern, you have the right to lodge a complaint with the relevant Indonesian data protection authority.

14. Consent

By registering a puan77 account, using our services, or continuing to use our platform after any modification to this Privacy Policy, you acknowledge that you have read, understood, and consent to the collection, use, disclosure, and retention of your personal information as described in this Privacy Policy.